Frequently Asked Questions

The first step in the application process is to submit a International Student Application Form with the following supporting documentation:

• Certified Passport
• Certified Academic Transcript and qualification from Year 12 or Above
• Evidence of English Proficiency

This form needs to be completed in full with the supporting documents attached.

Applications can be rejected at any stage during the application process for a variety of reasons. Please be assured all efforts are made to carefully review and accommodate all applications.

After the application, you will receive an Offer Letter and the request for pending documents, if any.

When all pending documents are submitted and you meet the entry requirements, you will be requested to make an initial deposit for the course.

Done! Once it is completed, you will receive your COE with a Welcome letter!

Our application process takes approximately 24 hours, with some applications taking longer. All applications are analyzed on a case-by-case basis, and some can be delayed due to their complexity, or the timeliness of student’s responsiveness. We can also have delays due to the high volume of applications. Please allow time for processing and understand that we cannot hurry the process.

You must submit your application at least 1 month before the start of your course. We cannot accept any applications received after the cut-off dates and will not expedite applications for any reason. Also, we can’t accept offers more than six months in advance.

Our Marketing staff will help you through the application process and provide you with updates. If your application is successful, you will receive an offer letter via email.

Your Campus Location for Induction/Orientation session can be found on your Welcome letter and Induction Letter

An English Placement test is required, which should be completed on the induction day. Additionally, if you intend to undertake a VET course, you must also complete the LLN test before the commencement of the course. You will receive an email notification outlining the steps to complete the tests.

Inductions sessions are scheduled 4 weeks prior to your proposed training commencement date, please call us on 1300 069 642 to reschedule your Induction session in the next week/s as you may not commence your training until you have completed your full Induction/Orientation session

You should have received your LLN/Onshore Placement test results in an email however, if you still can’t find your results please contact us on 1300 069 642

In the login portal, you will find an option called ‘Forgot password.’ Click on it and follow the steps. If this option does not send you any email confirmation to change your password, please contact our student support team by phone at 13000 69 642 or raise a ticket on the ‘Reset Learner App Password’.

All notifications from Orange in regards to your enrolment is sent to your student email account. Please ensure you are regularly checking your email for any communication from the college.

An Observation checklist must be done before starting your practical class, and its the prerequisite to do your practical on that day. If you face any issue while submitting, please contact our student Support team.

Results will be available 4 weeks after the last assessment of the unit submission due date. In case the results are not available after 4 weeks, the general request form can be filled out by clicking on the link below: https://online.orange.edu.au/assessment-query.

To understand your current course progress, please raise an Assessment Query online or alternatively your trainer may advise you.

Step 1: You would have received your Moodle credentials during your Induction, if you would like to refresh for Moodle orientation please visit Moodle Support Unit

Step 2: If you are unable to access moodle, please call us on 1300 069 642 and one of our friendly student support members will be able to assist you

Step 3: You may also raise a query via Moodle Support Ticket

Please call us on 1300 069 642 for unit access Moodle Support Unit

Moodle is your Learning management system – for all final outcomes please review your learner app (Wisenet) as soon as your results on moodle have been verified your learners app will be updated with the latest results.

Trainers have been instructed to provide feedback, especially for NYS results. Please check with your trainer for further details. Additionally, You can schedule an assessment query appointment to review Moodle for assessment submissions via Student Hub

Your trainer would have provided feedback either within your assessment responses or it may be within the feedback box regarding any of your submissions.

In order to apply for Reassessment, you can submit an Expression of interest form by clicking on the below link: Expression of Interest (Reassessment Application)

If ‘Reassessment’ is not available, or you are not eligible, a re-enrolment might be required in order to resubmit any assessments deemed not yet satisfactory, withdrawn or to submit any assessments after the initial due dates have been missed by you.

In case you could not sign in,  contact our Student support by phone on 13000 69 642 or Raise a ticket on Reset Orange email password

To arrange an appointment or meeting with one of our Student Support Staff, please follow the link below:  Student Support Meeting Request – Orange College

This includes appointments/meetings in relation to:

• Deferment Suspension Cancellation
• Re-enrolment Queries
• Credit Transfer Queries
• Assessment Queries
• Assessment extension
• Intervention Meeting

We have excellent student support staff available to you who are ready and willing to assist. If you let us know your query we may provide you with the response however, for further information you may raise a Student General Enquiry online.

Kindly escalate your concern with your trainer regarding your attendance query as you have been marked absent by your trainer.

Although our campus is closed on public holidays and during the Christmas break, please find information about the Australian public holidays in 2024, 2025, and 2026 here (Australian public holidays). To inquire about your specific term breaks, please submit an Intake Break Letter request .”

We have PPE for purchase located on campus, please see our friendly support staff at reception to purchase.

Coupon codes are available to use on the day of Induction only, if you do not use yours on the day of Induction your coupon code will expire – Our Induction officer can help you to apply on the same day.

Once you have paid for your white card session via paypal, please check for an additional email with a link to complete your registration.

We have PPE for purchase located on campus, please see our friendly support staff at reception to purchase yours on the day of your class.