Pre Enrolment FAQs

Applying is easy and can be done online by filling out the Application Form

The first step in the application process is to submit a International Student Application Form with the following supporting documentation:

  • Certified Passport
  • Certified Academic Transcript and qualification from Year 12 or Above
  • Evidence of English Proficiency

This form needs to be completed in full with the supporting documents attached.

Applications can be rejected at any stage during the application process for a variety of reasons. Please be assured all efforts are made to carefully review and accommodate all applications.

After the application, you will receive an Offer Letter and the request for pending documents, if any.

When all pending documents are submitted and you meet the entry requirements, you will be requested to make an initial deposit for the course.

Done! Once it is completed, you will receive your COE with a Welcome letter!

Our application process takes approximately 24 hours, with some applications taking longer. All applications are analyzed on a case-by-case basis, and some can be delayed due to their complexity, or the timeliness of student’s responsiveness. We can also have delays due to the high volume of applications. Please allow time for processing and understand that we cannot hurry the process.

You must submit your application at least 1 month before the start of your course. We cannot accept any applications received after the cut-off dates and will not expedite applications for any reason. Also, we can’t accept offers more than six months in advance.

Our Marketing staff will help you through the application process and provide you with updates. If your application is successful, you will receive an offer letter via email.

Commencement of Training FAQs

Your Induction/Orientation date can be found on your student agreement and welcome letter. However specific Induction session times along with the date will be available in your Induction letter.

Your Campus Location for Induction/Orientation session can be found on your Welcome letter and Induction Letter

An English Placement test is required, which should be completed on the induction day. Additionally, if you intend to undertake a VET course, you must also complete the LLN test before the commencement of the course. You will receive an email notification outlining the steps to complete the tests.

Inductions sessions are scheduled 4 weeks prior to your proposed training commencement date, please call us on 1300 069 642 to reschedule your Induction session in the next week/s as you may not commence your training until you have completed your full Induction/Orientation session

You should have received your LLN/Onshore Placement test results in an email however, if you still can’t find your results please contact us on 1300 069 642

Post Induction FAQs - Learner App Related FAQs

Kindly check the  Learner Guide which is designed to be a handy reference to help you understand the system

In the login portal, you will find an option called ‘Forgot password.’ Click on it and follow the steps. If this option does not send you any email confirmation to change your password, please contact our student support team by phone at 13000 69 642 or raise a ticket on the ‘Reset Learner App Password’.

All notifications from Orange in regards to your enrolment is sent to your student email account. Please ensure you are regularly checking your email for any communication from the college.

Training & Assessment Related FAQs - Moodle Related included, support letters and where to find?

You will be required to submit your assessments to your trainer via Moodle. Please follow the due date as mentioned on the platform. For more information please visit https://moodle.orange.edu.au/mod/page/view.php?id=988

An Observation checklist must be done before starting your practical class, and its the prerequisite to do your practical on that day. If you face any issue while submitting, please contact our student Support team.

Results will be available 4 weeks after the last assessment of the unit submission due date. In case the results are not available after 4 weeks, the general request form can be filled out by clicking on the link below: https://online.orange.edu.au/assessment-query.

To understand your current course progress, please raise an Assessment Query online or alternatively your trainer may advise you.

Step 1: You would have received your Moodle credentials during your Induction, if you would like to refresh for Moodle orientation please visit Moodle Support Unit

Step 2: If you are unable to access moodle, please call us on 1300 069 642 and one of our friendly student support members will be able to assist you

Step 3: You may also raise a query via Moodle Support Ticket

Please call us on 1300 069 642 for unit access Moodle Support Unit

Moodle is your Learning management system – for all final outcomes please review your learner app (Wisenet) as soon as your results on moodle have been verified your learners app will be updated with the latest results.

Trainers have been instructed to provide feedback, especially for NYS results. Please check with your trainer for further details. Additionally, You can schedule an assessment query appointment to review Moodle for assessment submissions via Student Hub

Your trainer would have provided feedback either within your assessment responses or it may be within the feedback box regarding any of your submissions.

Course Progress FAQs

OC understands the importance of achieving the full qualification in order to obtain your future employment goals. OC does offer re-enrolment opportunities, where students interested in obtaining the full qualification, can re-enrol into the Qualification by applying here: Re- Enrolment Application

In order to apply for Reassessment, you can submit an Expression of interest form by clicking on the below link: Expression of Interest (Reassessment Application)

If ‘Reassessment’ is not available, or you are not eligible, a re-enrolment might be required in order to resubmit any assessments deemed not yet satisfactory, withdrawn or to submit any assessments after the initial due dates have been missed by you.

Completion FAQs

Credentials will be issued to students within 30 calendar days of the students being assessed as meeting the requirements of the Training Package or VET Accredited Course.

If your visa is expiring soon within these 30 days, kindly let us know at the earliest

Student Support FAQs

Depending on your request type, your request can take up to 10 working days to solve.

Deferment, Suspension and Cancellation requests will be processed in 14 working days after receiving all the requested documents from the student.

In case you could not sign in,  contact our Student support by phone on 13000 69 642 or Raise a ticket on Reset Orange email password

To arrange an appointment or meeting with one of our Student Support Staff, please follow the link below:  Student Support Meeting Request – Orange College

This includes appointments/meetings in relation to:

  • Deferment Suspension Cancellation
  • Re-enrolment Queries
  • Credit Transfer Queries
  • Assessment Queries
  • Assessment extension
  • Intervention Meeting

We have excellent student support staff available to you who are ready and willing to assist. If you let us know your query we may provide you with the response however, for further information you may raise a Student General Enquiry online.

Kindly escalate your concern with your trainer regarding your attendance query as you have been marked absent by your trainer.

Although our campus is closed on public holidays and during the Christmas break, please find information about the Australian public holidays in 2024, 2025, and 2026 here (Australian public holidays). To inquire about your specific term breaks, please submit an Intake Break Letter request .”

We have PPE for purchase located on campus, please see our friendly support staff at reception to purchase.

Coupon codes are available to use on the day of Induction only, if you do not use yours on the day of Induction your coupon code will expire – Our Induction officer can help you to apply on the same day.

Once you have paid for your white card session via paypal, please check for an additional email with a link to complete your registration.

We have PPE for purchase located on campus, please see our friendly support staff at reception to purchase yours on the day of your class.

DSC FAQs ( Leave application, delay enrolment and Cancellation FAQs)

You should apply for Deferment, Suspension or Cancellation:

In order to complete the correct section of the application, please read the information below prior to submitting your application.

  • Leaving in the middle of the classes is called Suspension. It’s only possible for 4 weeks on non medical grounds and up to 6 months for medical reasons
  • Deferral: means to delay the commencement of a course prior to starting the course
  • Suspension: means to temporarily delay the enrolment once the course has commenced.
  • Cancellation: means the cessation of an enrolment on a course.
  • Compassionate or Compelling circumstances: is defined as circumstances beyond the control of the Student and which have an impact upon the Student’s course progress or wellbeing.

In accordance with Orange International College Deferral, Suspension and Cancellation Policy, the college can provide the Suspension on:

Compassionate or Compelling circumstances: is defined as circumstances beyond the control of the  student and which have an impact upon the student’s course progress or wellbeing. These could include, but are not limited to:

Serious illness or injury, where a medical certificate states that the student was unable to attend classes,

Bereavement of close family members such as parents or grandparents (Where possible a death certificate should be provided),

Major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on the student’s studies,

A traumatic experience which could include:

Involvement in, or witnessing of a serious accident; or

Witnessing or being the victim of a serious crime, and these experiences have impacted on the student (cases should be supported by police or psychologists reports) Inability to begin studying on the course commencement date due to delay in receiving a Student VISA .

It means all documents that can help us to assess your request such as Medical Certificates, Statements of Purpose and Flight Tickets. The documents need to be in English.  Having a clear understanding of the reason and all the supporting documents for the request will allow us to better assess the situation and determine the best course of action.

Yes, your suspension will be tentatively approved on the condition that you will provide all supporting documents. If not, the application will be denied.

Yes, in order to process your request, it is necessary to receive approval from our accounts department. If anything is urgent, please contact us at request@orange.edu.au or contact us on 1300 069 642 and quote the reference number mentioned on your request ticket #S00.

No, while you are under suspension, your payment plan will still be active during the approved period of suspension

Please submit the request for cancellation of your current course via https://online.orange.edu.au/deferral-suspension-cancellation-form and in the reason section, please mention your request to change from the current course you are doing to the new one. After, you will receive an email with the new Letter of Offer for your course.

Please submit the request for cancellation of your current course via https://online.orange.edu.au/transfer-of-provider-request-form , and submit your Letter of Offer from the new provider.

General English (Beginner to Advanced)

You can check your attendance in Wisenet or talk to our friendly Student Support Team at reception.

Students are required to take a two week break after each level. If you have been allocated additional weeks, this is due to the amount of weeks you have purchased when you enrolled into the course. Please speak to our Student Support Team if you have further question.

This will depend on your employer. If they do require a letter, we are more than happy to provide one.

Students are required to take a two week break after each level. This is crucial as the college uses this time to mark your assessments and determine if you are required to attend additional classes or if you are ready to start the next level.

We are in the process of transitioning to digital cards. An email will be send out with details on how to access your card.

If your visa is due to expire soon, please contact us as soon as possible so we can do our best to issue your certificate. Alternatively, we can provide a letter which you can use to renew your visa.

Your holidays have been allocated prior to commencing your course. If you wish to make any changes, if must be done () weeks in advance. You cannot choose when to take your breaks as each student receives a two weeks off after each level. However, depending on how may weeks of holidays you have purchased, you can choose to add additional weeks prior to commencing or at the end of your course.

In order to make any changes to your time table, please send us an enquiry by ‘Raising a Ticket’ on the OC website. Please note that changes are subject to availability.

Payments made through direct debit are typically rectified within 2 business days, depending on the day the payment is processed. It’s essential to consider factors like weekends, holidays, and any specific institutional policies that might influence the overall time it takes for payments to be fully processed and updated in your profile.

If the initial direct debit attempt failed, and you paid directly at the campus afterward, there might still be an automated fee charged for the unsuccessful direct debit attempt. This can happen if the system processes the fee before recognizing the subsequent manual payment. To resolve this, contact the accounts Department, explain the situation, and provide proof of your payment.

Remember, all students are required to pay monthly tuition fees by direct debit, eliminating the need for separate payments at the campus.

Accounts

As per your student agreement you are required to pay via direct debit. $10 is charged due to dishonor of direct debit.For further information on fees and charges please refer to the fees and charges document with the link provided – https://orange.edu.au/wp-content/uploads/pdf/novacore/OC_Fees%20&%20Charges.pdf

As per your student agreement you are required to pay via direct debit. Therefore the money was automatically debited as per the scheduled date. There are 2 option for you to follow:

Option 1: Fees debited will be carried forward to the next installment
Option 2: You may apply for a refund (Link for application)

You should send proof of payment to accounts@orange.edu.au to avoid receiving further reminders.

To speak with accounts, please raise a general request from the link provided https://online.orange.edu.au/fees-enquiry