Support Services

telephone

Support Services

The following support services are to be available and accessible for all students studying with Orange International College. The RTO will provide students with contact details to refer any matters that require further follow up with relevant professionals.

Students may have concerns with their attendance, academic performance or other related issues that are placing them at risk of not achieving the requirements of their course. All students’ progress is monitored and guidance and support provided where non satisfactory results are identified. A student is able to access the student support officer to discuss any academic, or other related issues to studying with Orange International College at any time. The student support officer will be able to provide advice and guidance, or referral, where required

1. Student Services at Melbourne Study Centre –
http://www.studymelbourne.vic.gov.au/help-and-support/study-melbourne-student-centre/support-services-at-smsc
2.Study in Australia (Support Services)
www.studyinaustralia.gov.au/global/live-in-australia/support-services

Personal/social issues

There are many issues that may affect a student’s social or personal life, and some students may require gaining advice and guidance on personal issues. A counselling service can be suggested if applicable

The International Student Care Service (ISCS) is a free and confidential support and welfare service for international students studying in Victoria. (Provided by the Victorian Government)

Contact Phone
Phone: 1800 056 449 (free call from landline phones) E-mail: info@iscs.vic.gov.au Drop-in to the office: Level 1, 19 -21 Argyle Place South, Carlton 3053

provides all Australian s experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Find out how these services can help you, a friend or loved one.

Contact Phone
Ph: 13 11 14

Crystal Counselling Service – Crystal Chui

Email
enquiry@crystalcounselling.com.au

Contact Phone
Please contact : 0481 861 038

If you’re between 5 and 25 and you’re feeling depressed, worried, sad, angry or confused about things like your studies personal relationships, Kids Helpline offers free 24 hour, 7 day telephone counselling support (anonymous if you prefer).

Contact Phone
Ph: 1800 551 800

The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault.

Contact Phone
Ph: 1800 806 292 www.sacl.com.au

The Womens Domestic Violence Crisis Service is the Victorian State-wide service for women experiencing violence and ab use from a partner or ex-partner, another family member or someone else you are close to.

Contact Phone
Ph: 1800 015 188 (Toll Free) or (03)93223555 www.wdvcs.org.au

Personal Issue
Language

Language literacy and support services

If a student has been identified as having issues around language, literacy and or numeracy by the course trainer they will be referred to a third party for support and guidance.

It is recommended that if necessary the following services can be suggested to contact if applicable.

REFERRAL SERVICES

AMESoffersa wide range of English courses and training courses to help you:

  • settle into Australia
  • get a jobgo on to further education or training to get a better job
  • AMES offers More Than Just English to help you secure your future in Australia

AVAILABLE CONTACT

Website: www.ames.net.au Phone: 132637

Academic issues

Students may have concerns with their attendance, academic performance or other related issues that are placing them at risk of not achieving the requirements of their course.

All students’ attendance and academic progress is monitored and guidance and support provided where non satisfactory results are identified.

Any student is able to access the student support officer to discuss any academic, or other related issues to studying with Orange International College at any time. Where internal support is exhausted and it is determined that the student would benefit from external support the Student Support Officer and the student shall investigate further options such as tutoring to assist the student.

Academic issue
Workspace

Workplace issues

Students may have questions/ concerns in direct reaction to their place of employment. Orange International College is not involved in any employment arrangements that students may have and is unable to provide any advice or guidance to students about employment conditions or issues. It is recommended that if necessary the following services can be suggested to contact if applicable.
Referral Services Available

Worksafe

Fair Work Ombudsman

Contact Details

Website: www.worksafe.vic.gov.au
Phone: For general enquiries contact our Advisory Service on (03) 96 41 1444 or 1800 136 089 (toll free).
Otherwise email info@worksafe.vic.gov.au

Emergency services

The emergency phone number for an ambulance in Australia is ‘000’. (This number should only be dialled in an emergency and you require ambulance, police, or fire attendance.)
Ambulace
Medical

Local medical services

REFERRAL SERVICES AVAILABLE

Hospital (Emergency)
Doctor
Dentist

NAME & LOCATION

Alfred Hospital The Alfred , 55 Commercial Road Melbourne
Paramount Medical Centre Upper level , Suit 4-5, 108 Bourke Street, Melbourne
Art De Dante level 17 – 190 Queen Street, Melbourne

CONTACT NUMBER

(03) 9076 2000
(03) 9654 9818
(03) 9642 8955

Orange College