Support Services
The following support services are to be available and accessible for all students studying with Orange International College. The RTO will provide students with contact details to refer any matters that require further follow up with relevant professionals.
Students may have concerns with their attendance, academic performance or other related issues that are placing them at risk of not achieving the requirements of their course. All students’ progress is monitored and guidance and support provided where non satisfactory results are identified. A student is able to access the student support officer to discuss any academic, or other related issues to studying with Orange International College at any time. The student support officer will be able to provide advice and guidance, or referral, where required
1. Student Services at Melbourne Study Centre –
http://www.studymelbourne.vic.gov.au/help-and-support/study-melbourne-student-centre/support-services-at-smsc
2. Study in Australia (Support Services)
www.studyinaustralia.gov.au/global/live-in-australia/support-services
3. In Case of Emergency
For any serious emergency, the General Manager, Mr Sukhraj Bhullar may be contacted on 0488 267 496.
Language literacy and support services
It is recommended that if necessary the following services can be suggested to contact if applicable.
AMESoffersa wide range of English courses and training courses to help you:
- settle into Australia
- get a jobgo on to further education or training to get a better job
- AMES offers More Than Just English to help you secure your future in Australia
Website: www.ames.net.au Phone: 132637
Academic issues
All students’ attendance and academic progress is monitored and guidance and support provided where non satisfactory results are identified.
Any student is able to access the student support officer to discuss any academic, or other related issues to studying with Orange International College at any time. Where internal support is exhausted and it is determined that the student would benefit from external support the Student Support Officer and the student shall investigate further options such as tutoring to assist the student.
Workplace issues
Worksafe
Website: www.worksafe.vic.gov.au
Phone: For general enquiries contact our Advisory Service on (03) 96 41 1444 or 1800 136 089 (toll free).
Otherwise email info@worksafe.vic.gov.au
Worksafe (Tasmania)
Website: www.worksafe.tas.gov.au
Phone: 1300 366 322 (within Tasmania), (03) 6166 4600 (outside Tasmania)
Fax: (03) 6173 0206
Email: wstinfo@justice.tas.gov.au
Fairwork Ombudsman
Migrant workers and visa holders, including international students, have the same workplace rights as all other workers in Australia. Fairwork Ombudsman provide free advice and assistance to all workers to help them understand these rights.
Website: www.fairwork.gov.au
Emergency services
| Reponsible Authority | Contact Address |
|---|---|
| Police | Ph: 000 www.police.vic.gov.au www.police.tas.gov.au |
| Ambulance | Ph: 000 www.ambulance.vic.gov.au www.ambulance.tas.gov.au |
| Fire | Ph: 000 www.mfb.vic.gov.au www.fire.tas.gov.au |
| Missing Persons – Australian Federal Police (Ask for police) |
Ph: 000 www.missingpersons.gov.au |
| National Security Hotline | Ph: 1800 123 400 www.nationalsecurity.gov.au |
| State Emergency Services | Ph: 132 500 www.ses.vic.gov.au www.ses.tas.gov.au |
Local medical services
Hospital (Emergency)
Doctor
Dentist
Alfred Hospital The Alfred , 55 Commercial Road Melbourne
Paramount Medical Centre Upper level , Suit 4-5, 108 Bourke Street, Melbourne
Art De Dante level 17 – 190 Queen Street, Melbourne
(03) 9076 2000
(03) 9654 9818
(03) 9642 8955
Open 24 hours
Legal issues
Victoria Legal Aid If you have a legal problem, or want to find out information about the law, Victoria Legal Aid may be able to help.
Ph: 1300 792 387
www.legalaid.vic.gov.au
International Students Legal Information
Life as an international student can be difficult at times. It’s OK to ask for help.
2/508 Queensberry Street
North Melbourne VIC 3051
Our office is open from 9:00am – 5:00pm, Monday to Friday. We are closed for lunch between 1:00pm – 1:30pm.
All advice is provided by face to face appointments at our office or through our outreach services.
Please call 9328 1885 to make an appointment or to confirm you are eligible for our drop-in services.
We do not provide legal advice by phone or e-mail. For phone advice, call Victoria Legal Aid’s Legal Help line on 1300 792 387.
https://imcl.org.au/our-services/community-legal-education/international-students
Personal/social issues
International Student Care Service (ISCS)
The International Student Care Service (ISCS) is a free and confidential support and welfare service for international students studying in Victoria. (Provided by the Victorian Government)
Contact Phone
Phone: 1800 056 449 (free call from landline phones) E-mail: info@iscs.vic.gov.au Drop-in to the office: Level 1, 19 -21 Argyle Place South, Carlton 3053
Lifeline
provides all Australian s experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Find out how these services can help you, a friend or loved one.
Contact Phone
Ph: 13 11 14
OIC’s Counsellors (Fee for Service)
Crystal Counselling Service (Melbourne)
Email
enquiry@crystalcounselling.com.au
Contact Phone
Please contact : 0481 861 038
Counselling & Mediation (The EPICentre)
Email
admin@theepicentre.net.au
Contact Phone
Please contact : 03 6228 5535
Kids Helpline
If you’re between 5 and 25 and you’re feeling depressed, worried, sad, angry or confused about things like your studies personal relationships, Kids Helpline offers free 24 hour, 7 day telephone counselling support (anonymous if you prefer).
Contact Phone
Ph: 1800 551 800
Sexual Assault Crisis Line
The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault.
Contact Phone
Ph: 1800 806 292 www.sacl.com.au
Womens Domestic Violence Crisis Service
The Womens Domestic Violence Crisis Service is the Victorian State-wide service for women experiencing violence and ab use from a partner or ex-partner, another family member or someone else you are close to.
Contact Phone
Ph: 1800 015 188 (Toll Free) or (03)93223555 www.wdvcs.org.au
Counselling Services
www.lifeline.org.au
www.mensline.org.au
www.kidshelp.com.au
www.griefline.org.au
www.directline.org.au
www.suicideline.org.au
www.gamblinghelponline.org.au
Social Welfare
www.redcross.org.au
www.salvationarmy.org.au
www.studymelbourne.vic.gov.au
https://housing.vic.gov.au/crisis-emergency-accommodation
https://www.legalaid.tas.gov.au/referral-list/categories/emergency-accommodation
Places of Worship