Support Services
The following support services are to be available and accessible for all students studying with Orange International College. The RTO will provide students with contact details to refer any matters that require further follow-up with relevant professionals.
Students may have concerns with their attendance, academic performance or other related issues that are placing them at risk of not achieving the requirements of their course. All students’ progress is monitored and guidance and support provided where non satisfactory results are identified. A student is able to access the student support officer to discuss any academic, or other related issues to studying with Orange International College at any time. The student support officer will be able to provide advice and guidance, or referral, where required
1. Student Services at Melbourne Study Centre –
http://www.studymelbourne.vic.gov.au/help-and-support/study-melbourne-student-centre/support-services-at-smsc
2. Study in Australia (Support Services)
www.studyinaustralia.gov.au/global/live-in-australia/support-services
3. In Case of Emergency
For any serious emergency, the General Manager, Mr Sukhraj Bhullar may be contacted on 0488 267 496.
Personal/social issues
There are many issues that may affect a student’s social or personal life, and some students may require gaining advice and guidance on personal issues. A counselling service can be suggested if applicable
The International Student Care Service (ISCS) is a free and confidential support and welfare service for international students studying in Victoria. (Provided by the Victorian Government)
Contact Phone
Phone: 1800 056 449 (free call from landline phones) E-mail: info@iscs.vic.gov.au Drop-in to the office: Level 1, 19 -21 Argyle Place South, Carlton 3053
provides all Australian s experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Find out how these services can help you, a friend or loved one.
Contact Phone
Ph: 13 11 14
Crystal Counselling Service (Melbourne)
Email
enquiry@crystalcounselling.com.au
Contact Phone
Please contact : 0481 861 038
Counselling & Mediation (The EPICentre)
Email
admin@theepicentre.net.au
Contact Phone
Please contact : 03 6228 5535
If you’re between 5 and 25 and you’re feeling depressed, worried, sad, angry or confused about things like your studies personal relationships, Kids Helpline offers free 24 hour, 7 day telephone counselling support (anonymous if you prefer).
Contact Phone
Ph: 1800 551 800
The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault.
Contact Phone
Ph: 1800 806 292 www.sacl.com.au
The Womens Domestic Violence Crisis Service is the Victorian State-wide service for women experiencing violence and ab use from a partner or ex-partner, another family member or someone else you are close to.
Contact Phone
Ph: 1800 015 188 (Toll Free) or (03)93223555 www.wdvcs.org.au
| Reponsible Authority | Contact Address |
|---|---|
| Lifeline | Ph: 13 11 14 www.lifeline.org.au |
| Mensline Australia | Ph: 1300 78 99 78 www.mensline.org.au |
| Kids Helpline | Ph: 1800 551 800 www.kidshelp.com.au |
| Griefline | Ph: 9935 7400 www.griefline.org.au |
| Directline | Ph: 1800 888 236 www.directline.org.au |
| Suicide Helpline Victoria | Ph: 1300 651 251 www.suicideline.org.au |
| Gambling Help Line | Ph: 1800 858 858 www.gamblinghelponline.org.au |
| Reponsible Authority | Contact Address |
|---|---|
| Australian Red Cross | Ph: 9345 1800 www.redcross.org.au |
| The Salvation Army | Ph: 8878 4500 www.salvationarmy.org.au |
| The Study Melbourne Student Centre | Ph: 1800 056 449 www.studymelbourne.vic.gov.au |
| Crisis Accommodation Information (Victoria) | Ph: 1800 825 955 https://housing.vic.gov.au/crisis-emergency-accommodation |
| Crisis Accommodation Information (Tasmania) | Ph: 1300 366 611 https://www.legalaid.tas.gov.au/referral-list/categories/emergency-accommodation |
| Reponsible Authority | Contact Address |
| Churches | https://www.australianchurches.net |
| Mosques | http://www.mosque-finder.com.au |
| Temples | https://en.wikipedia.org/wiki/Category:Places_of_worship |
Language literacy and support services
If a student has been identified as having issues around language, literacy and or numeracy by the course trainer they will be referred to a third party for support and guidance.
It is recommended that if necessary the following services can be suggested to contact if applicable.
REFERRAL SERVICES
AMES offers a wide range of English courses and training courses to help you:
settle into Australia
get a jobgo on to further education or training to get a better job
AMES offers More Than Just English to help you secure your future in Australia
Academic issues
Students may have concerns with their attendance, academic performance or other related issues that are placing them at risk of not achieving the requirements of their course.
All students’ attendance and academic progress is monitored and guidance and support provided where non satisfactory results are identified.
Any student is able to access the student support officer to discuss any academic, or other related issues to studying with Orange International College at any time. Where internal support is exhausted and it is determined that the student would benefit from external support the Student Support Officer and the student shall investigate further options such as tutoring to assist the student.
Workplace issues
Students may have questions/ concerns in direct reaction to their place of employment. Orange International College is not involved in any employment arrangements that students may have and is unable to provide any advice or guidance to students about employment conditions or issues. It is recommended that if necessary the following services can be suggested to contact if applicable.
| Referral Services Available | Contact Details |
| Worksafe | Website: www.worksafe.vic.gov.au Phone: For general enquiries contact our Advisory Service on (03) 96 41 1444 or 1800 136 089 (toll free). Otherwise email info@worksafe.vic.gov.au |
| Worksafe (Tasmania) | Website: www.worksafe.tas.gov.au Phone: 1300 366 322 (within Tasmania), (03) 6166 4600 (outside Tasmania) Fax: (03) 6173 0206 Email: wstinfo@justice.tas.gov.au |
| Fairwork Ombudsman | Migrant workers and visa holders, including international students, have the same workplace rights as all other workers in Australia. Fairwork Ombudsman provide free advice and assistance to all workers to help them understand these rights. Website: www.fairwork.gov.au |
Emergency services
The emergency phone number for an ambulance in Australia is ‘000’. (This number should only be dialled in an emergency and you require ambulance, police, or fire attendance.)
| Reponsible Authority | Contact Address |
|---|---|
| Police | Ph: 000 www.police.vic.gov.au www.police.tas.gov.au |
| Ambulance | Ph: 000 www.ambulance.vic.gov.au www.ambulance.tas.gov.au |
| Fire | Ph: 000 www.mfb.vic.gov.au www.fire.tas.gov.au |
| Missing Persons – Australian Federal Police (Ask for police) |
Ph: 000 www.missingpersons.gov.au |
| National Security Hotline | Ph: 1800 123 400 www.nationalsecurity.gov.au |
| State Emergency Services | Ph: 132 500 www.ses.vic.gov.au www.ses.tas.gov.au |
Local Medical Services
The emergency phone number for an ambulance in Australia is ‘000’. (This number should only be dialled in an emergency and you require ambulance, police, or fire attendance.)
| REFERRAL SERVICES AVAILABLE | NAME & LOCATION | CONTACT NUMBER |
|---|---|---|
| Hospital (Emergency) Doctor Dentist |
Alfred Hospital The Alfred , 55 Commercial Road Melbourne Paramount Medical Centre Upper level , Suit 4-5, 108 Bourke Street, Melbourne Art De Dante level 17 – 190 Queen Street, Melbourne |
(03) 9076 2000 (03) 9654 9818 (03) 9642 8955 |
| Royal Hobart Hospital | 48 Liverpool St, Hobart TAS 7000 Open 24 hours |
(03) 6166 8308 |
| Collins Street General Practice | 3/117 Collins St, Hobart TAS 7000 | (03) 6223 3355 |
| Ian Gurner Dental Care | 188 Collins St, Plaza Level, Hobart TAS 7000 | (03) 6231 3645 |
Legal issues
Orange International College is not able to provide any legal advice but the following service may be applicable service to provide such advice to the student.
| Referral Services Available | Contact Details |
|---|---|
| Victoria Legal Aid If you have a legal problem, or want to find out information about the law, Victoria Legal Aid may be able to help. | Ph: 1300 792 387 www.legalaid.vic.gov.au |
| The Legal Aid Commission of Tasmania provides a range of quality legal services across Tasmania through four offices. If you have a legal problem, or want to find out information about the law, The Legal Aid Commission of Tasmania may be able to help. | Ph: 1300 366 611 www.legalaid.tas.gov.au |
| The Institute of Arbitrators & Mediators Australia | Ph: 1800 651 650(Free Call) www.iama.org.au |
International Students Legal Information
A free resource for international students living in Victoria.
Life as an international student can be difficult at times. It’s OK to ask for help.
| Our office location | Office hours |
|---|---|
| 2/508 Queensberry Street North Melbourne VIC 3051 |
Our office is open from 9:00am – 5:00pm, Monday to Friday. We are closed for lunch between 1:00pm – 1:30pm |
| All advice is provided by face to face appointments at our office or through our outreach services. | |
| Please call 9328 1885 to make an appointment or to confirm you are eligible for our drop-in services. | |
| We do not provide legal advice by phone or e-mail. For phone advice, call Victoria Legal Aid’s Legal Help line on 1300 792 387. |
https://imcl.org.au/our-services/community-legal-education/international-students
