Performance management

Performance management

Performance-management

Performance management is the process of communication between manager and employee that results in mutual understanding of what the employee has achieved over a set period of time and what they need to do during the next period of time. This includes setting performance objectives and standards.

This module covers:

  • What is performance management?
  • Position descriptions and KPIs
  • Performance appraisal methods and meetings
  • Provide regular feedback
  • Recognising and dealing with performance
  • Performance and skills gaps and planning for improvement