Telephone Communication

Telephone Communication

Telephone-Communication

The service you provide to those who communicate with you over the tel ephone should be of the same high standards as that provided in face-to-face interactions. Good customer service is dependent on the effective communication. Telephone communication involves sending and receiving messages —speaking and listening.

This module covers:

  • Creating an outstanding image
  • Protocols
  • Challenging calls
  • Effective outbound calls
  • Handling pressure