Frequently Asked Questions

The form helps us gather the necessary information to respond to your specific query accurately, including the details about fees, intake schedules, and course offerings.

After you’ve completed the form, our team will review your submission and get in touch with you directly to provide the information you need regarding your query.

There is no specific deadline, but we recommend submitting the form as soon as possible to ensure timely assistance.

The first step in the application process is to submit a International Student Application Form with the following supporting documentation:

• Certified Passport
• Certified Academic Transcript and qualification from Year 12 or Above
• Evidence of English Proficiency

This form needs to be completed in full with the supporting documents attached.

Applications can be rejected at any stage during the application process for a variety of reasons. Please be assured all efforts are made to carefully review and accommodate all applications.

After the application, you will receive an Offer Letter and the request for pending documents, if any.

When all pending documents are submitted and you meet the entry requirements, you will be requested to make an initial deposit for the course.

Done! Once it is completed, you will receive your COE with a Welcome letter!

Our application process takes approximately 24 hours, with some applications taking longer. All applications are analyzed on a case-by-case basis, and some can be delayed due to their complexity, or the timeliness of student’s responsiveness. We can also have delays due to the high volume of applications. Please allow time for processing and understand that we cannot hurry the process.

You must submit your application at least 1 month before the start of your course. We cannot accept any applications received after the cut-off dates and will not expedite applications for any reason. Also, we can’t accept offers more than six months in advance.

Directly:

If applying directly, our Marketing staff will help you through the application process and provide you with updates.

Agent:

Applying through an agent, your agent will assist you with application status updates and communicate with OC on your behalf.

If your application is successful, you will receive an offer letter via email.

Your Campus Location for Induction/Orientation session can be found on your Welcome letter and Induction Letter

An English Placement test maybe required, if you have not provided evidence of English language proficiency test. This English Placement test must be completed on the induction day. Additionally, if you intend to undertake a VET course, you must also complete the Language, Literacy, and Numeracy (LLN) test before attending the induction. You will receive an email notification outlining the steps to complete the tests.

Inductions sessions are scheduled 4 weeks prior to your proposed training commencement date, please call us on 1300 069 642 to reschedule your Induction session in the next week/s as you may not commence your training until you have completed your full Induction/Orientation session

You should receive your LLN/Onshore Placement test results in an email within 24 hours from the time of submission. However, if you still can’t find your results, please contact us on 1300 069 642

If you are checking Wisenet on your mobile phone, kindly go to ‘Timetable and attendance’ tab where you will see the calendar for the current month. Kindly change the viewing option to ‘Day’. If you have a class, your schedule will appear on the calendar for that day. If you unable to see a schedule and believe that you have a class, please reach out to us on 1300 069 642 for further clarifications.

Please contact our student support team on 13000 69 642 or raise a ticket on the ‘Reset Learner App Password’ to assist with your request.

Kindly note, timetables are subject to change at any time, and you should regularly view your timetable on Learner’s App for up to date. All notifications from Orange regarding your enrolment is sent to your student email account and personal email address. Please ensure you are regularly checking your email for any communication from the college.

You will receive an email notifying your upcoming term break details. Alternatively, you can request for the exact dates for your term break by raising Letter- Intake break request. Please find the link below:

https://online.orange.edu.au/letter-intake-break

You will be required to submit your assessments to your trainer via Moodle. Please follow the due date as mentioned on the platform. For more information please visit https://moodle.orange.edu.au/mod/page/view.php?id=988

Your trainer will conduct practical activities and assessments in a workshop setting that simulates a real work environment. In the classroom, you will complete theory-based learning along with simulated assessments such as role plays, interviews, and other activities that demonstrate employability skills.

Yes, you must bring your tool kit along all the times during your practical sessions. Yes, you must bring your tool kit along all the times during your practical sessions.

Workshops have heavy machinery, sharp tools, and other hazards that can cause serious foot injuries. Thus, safety shoes are mandatory, and you cannot enter the workshop and attend practical sessions. Your trainer will send

you back, so please ensure that you wear work boots to avoid any disappointment.

No, you cannot miss practical session. 100% attendance is a must for practicals.

No, all completed assignments need to be uploaded on Moodle under the respective assessment tasks within the due date.

Yes, Guided Online Learning and Training activities are compulsory, and you must complete and submit by logging into your Moodle account. Learning activities count towards your 30% online learning, and it is your own responsibility to refer to the guide to complete all the activities in your own time. Activities can be completed in classroom as well or as advised by the trainer.

Yes, you can save the progress of the Guided Online Learning And Training activities and restart it again in your own time to complete these but within the due date.

No, you can access these activities at a later date. However, it is required that a student attempts and completes GOLT activities as per the due date.

An Observation checklist must be done before starting your practical class, and its the prerequisite to do your practical on that day. If you face any issue while submitting, please contact our student Support team.

You can check your results via Learners App under the Training tab. Results are updated within 4 weeks of unit completion and ready to be viewed.

Results will be available after the submission due of your assessment. In case the results are not available after 4 weeks, the general request form can be filled out by clicking on the link below: https://online.orange.edu.au/assessment-query.

To understand your current course progress, click on the below link to access your Learner wisenet:

https://learner.wisenet.co/OIC/Account/LogOn?ReturnUrl=/OIC

Put your OIC email address as a username and password for learner wisenet. Once you log in, please go to the training history tab which is on the left-hand side. Select your current course and click on expand all.

You will be able to see the updated results.

Results are categorized in below manner:

·        Competency achieved – You have successfully completed the unit

·        Not yet satisfactory – The submitted unit is not satisfactory.

·        Withdrawn – No submission by the student to his trainer

 Under your unit result, you will be able to find task wise results. If you still need further assistance, please submit an assessment query ticket. Please find the link below:

https://online.orange.edu.au/assessment-query

If you are unable to access your Moodle account, please visit us at reception. Alternatively, you can raise a ticket for Moodle related Enquiry OC. Please find the link below:

https://online.orange.edu.au/moodle-related-enquiry

If you are unable to see your current unit your Moodle account, please visit us at reception. Alternatively, please call us on 1300 069 642 for unit access or you can raise a ticket for Moodle related Enquiry OC. Please find the link below:

https://online.orange.edu.au/student-general-enquiry-form/

Moodle is the platform where your unit outcome will be immediately available once your trainer has completed grading the unit. While your learner app (Wisenet) will have the final unit outcome within the next one week.

There are several possible reasons why you may have received a Not yet Satisfactory or withdrawn grade without visible feedback:

o   Automatic grading: If your assessment was a quiz or multiple-choice activity, it may have been auto graded based on your score, with no additional comments provided.

o   Late or missing submission: If your assignment was submitted after the deadline or not submitted correctly, it may have been marked as withdrawn.

o   Incomplete or blank submission: Submitting a file with little or no content can result in a Not yet Satisfactory without detailed feedback.

o   Feedback not yet released: In some cases, instructors release grades before making feedback visible.

o   Technical issues: Upload or submission errors may result in your work not being reviewed.

If you’re unsure why you failed or cannot see any feedback, please contact your trainer. Additionally, you can schedule an assessment query appointment/meeting with Student Support Staff. Please find the link below:

https://www.orange.edu.au/student-support-meeting-request/

To see your feedback on Moodle:

·       Log in and go to your course.

·       Click on the task you submitted (like “Task 1 – Knowledge Test”).

·       You’ll see your grade and any comments from your trainer.

·       To see detailed notes, click “View annotated PDF” — this will show any feedback written on your file.

If you don’t see any feedback, your trainer may not have added comments yet.

The majority of our material and resource costs are incurred during the initial stages of the course. These costs include:

• Setting up the Learning Management System (LMS) and Student Management System (SMS)
• Entering student information into our financial software
• Managing recurring learner cycle attachments
• Establishing study periods
• Conducting induction and orientation sessions
• Arranging timetables
• Allocating LMS units, which provide access to learning materials

Additionally, expenses are incurred for ordering consumables for the entire course duration, which typically spans 8 to 14 weeks, and these are ordered in advance. For these reasons, material/resource fees are non-refundable.

To apply for Reassessment, you can submit an Expression of interest form by clicking on the below link: Expression of Interest (Reassessment Application)

If your course has ended, you will not be eligible for reassessment. You will be required to apply for re-enrolment. Terms and conditions apply.

You have been identified as making unsatisfactory progress/at risk of making unsatisfactory progress in your recently completed study period and Orange College has implemented its intervention strategy to assist you with the course progress. You are advised to attend an intervention meeting within the fourteen days of the date of letter issued or as advised by
your Student Learning and Engagement Coordinator/Administration Manager.
You can book your Intervention Meeting by following the link below:

https://www.orange.edu.au/student-support-meeting-request/

Certificates are issued within 30 calendar days of students being assessed as meeting all course requirements.
If you haven’t received your certificate yet, please check if any of the following are still outstanding, as they may delay the process:

You haven’t completed the course feedback survey (required): https://www.surveymonkey.com/r/DNDT2S5

One or more units still show as “Continuing Enrolment” in the Learners App: https://learner.wisenet.co/OIC/Account/LogOn?ReturnUrl=/OIC

If so, your results may still be pending. Please contact the Student Support Team via the General Enquiry Form.
You have outstanding fees. You can check or clear your fees through the Fees Enquiry Form
Your contact details are not up to date on the Learners App — please review them to avoid delivery issues.

In case you could not sign in, contact our student support by phone on 13000 69 642 or raise a ticket for Reset Orange email password. Please find the link below:

https://online.orange.edu.au/reset-orange-email-password

Please be informed that we have an appointment system where students can book their meeting by clicking on the below link as per their schedule
https://www.orange.edu.au/student-support-meeting-request/

This includes appointments/meetings in relation to:

o   Deferment Suspension Cancellation

o   Re-enrolment Queries

o   Assessment Queries

o   Intervention Meeting

o   LLN Meeting

o   Accounts

o   Extra support class

o   Academic class

If there are no available slots for your meeting with the staff, we recommend checking again later as new time slots may become available.

If the issue persists, try reaching out to the staff directly via email or phone to request an alternative time. If you’re unable to get in touch with them, you can raise a support ticket through the General Request Ticket System, mentioning your need for a meeting. If your matter is urgent, please make sure to highlight this, and we will prioritize your request to help you find a suitable time as soon as possible.

If you’ve been marked as absent but you did attend, there could be a few reasons for this:

o   Partial attendance: If you joined late, left early, or didn’t attend the full session, the system might have marked you as absent.

o   Technical issues: There could have been a glitch with the attendance system or a problem with the recording process during the session.

o   Manual error: In larger classes or due to oversight, attendance might have been marked incorrectly.

o   Miscommunication: If you were present but didn’t sign in properly or follow the attendance process (e.g., failing to scan your student id or sign an attendance sheet), it may not have been recorded.

If you believe you attended the full session, please contact your trainer.

Although our campus is closed on public holidays and during the Christmas break, please find information about the Australian public holidays in 2024, 2025, and 2026 here (Australian public holidays). To inquire about your specific term breaks, please submit an Intake Break Letter request .”

Due to hygienic reasons, we don’t lend safety vest, but they are available for purchase located on campus, please see our friendly support staff at reception to purchase.

If you have missed your induction or if you did not use the coupon code during induction, your coupon code has expired. Please contact us on 13000 69 642 to check if you are still eligible to enrol in the course using the coupon code.

Once you have paid for your white card session via paypal, please check for an additional email with a link to complete your registration. Once your registration is complete, you will receive an email with class details.

We have PPE for purchase located on campus, please see our friendly support staff at reception to purchase yours on the day of your class.